www.lovestonesbrand.com delivers parcels all over the world via DHL Express, Fedex or UPS.
All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. www.lovestonesbrand.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Lovestones.

 Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Depending on the shipping service selected, orders placed Online can be delivered any day of the week. Shipping costs may vary depending on the service selected, the shipping address and where the products are shipped from. Express and standard shipping are available in the countries and by the methods indicated below. All shipping options available for your order and destination will be shown at checkout.

SHIPMENT TRACKING
When the order will be tendered to the courier, customers receive an email from the courier providing the tracking number  related to the order. To monitor the status of your order, customers may visit the courier website and insert the number in the “track your shipment” area”.

www.palmangels.com processes orders monday to friday.
www.palmangels.com processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from friday to sunday, or holiday will be processed the following business day. www.lovestones.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to  www.lovestones.com control.

Once shipped, arrival time of packages may vary from country to country.

 Approximately 2-5 working days.

For any reason, customers can return the order, entirely or partially. Lovestonesbrand.com refunds within 14 days from the receipt of the merchandise (excludes certain beauty products containing hazardous or flammable materials, like fragrances and aerosols).
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

Please note that Customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.

If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

T&C

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or they will not be accepted. This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We have made every effort to display the colors of our products that appear on Lovestonesbrand.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Please refer to our Return Policy which forms an integral part of these Terms and Conditions. 

Returned Products must conform to our returns policy below. You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). 
This includes the following guidelines:
- Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
- footwear and accessories should be returned in the original boxes provided and inside a protective shipping box; 
- if the Product comes with a security tag this should be left on;
- hosiery should only be returned if it is unopened and is in its original package;
- and lingerie and swimwear must only be tried on over your own lingerie garments. 
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s). You cannot cancel a contract for the supply of any of the following Products: any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information); earrings of any type including costume or fine jewellery (see Returns and refunds of jewellery below for more information); and any garments or cosmetics Products that have had a hygiene label or seal removed or broken. 

Returns and refunds for customised Products 
Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

Returns and refunds for jewellery 
We operate a special returns policy for certain jewellery Products due to their value and nature. Any jewellery Products with a value of [£X] or more must be returned to us within [7] days of delivery, and should be returned in its original packaging in the same condition in which you receive them. Please note that it may take longer than normal to process refunds for such jewellery Products due to their nature, as we assess any diminished value whilst within your care. 

RETURN PROCESS
We recommend that you return Products in their original packaging to ensure the necessary protection when in transit.
Instructions for the return of the Product(s) will be included with the delivery package.
When cancelling a purchase and returning Products to us you have two options available to you: 
1. Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us. 
2. Use our Free Returns service. If you choose this option you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.  We describe these two options in more detail below. 

                   i.         Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs) 

Except in relation to certain types of Products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.
If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. 
We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise. 

The exchange of purchased Products is not allowed. Therefore, Products received after purchase may only be returned and result in a refund of the price paid for the purchase under the conditions set out in these Terms and Conditions.